Frequently asked questions

apple-icon_red_240px

iOS

If you want to cancel a hold, go to the 'My Books' page and click on 'Holds.' This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button 'Remove Hold' button.

Offline listening is available via mobile apps only. Offline listening is not available via the Web Streaming or PC and MAC streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

Yes, you can return a book early. Go to 'My Books' and click on the List View in the upper right hand corner. Once in list view, click on the “return” button

The cloudLibrary provides text to speech compatibility through our iOS application.
By entering into accessibility mode you can navigate and checkout books in the cloudLibrary. 

On the iOS device go to Settings - Accessibility – VoiceOver and slide the button to the right to enable it.

Please note that once this feature is enabled, you tap a button or word to select it and double tap it to open or run it. Also, swiping will require two fingers not one. Once that is complete, navigate to the cloudLibrary. Checkout and open a book and the book will begin reading.

If you want to learn more about VoiceOver for iOS devices please use the following website. 
www.apple.com/accessibility/ios/voiceover/

No, the cloudLibrary will use your existing library account, there is no need to create a separate account.

In the 'My Books' menu, tap on the person icon. Add another library or account by tapping 'Add Account'. Once the account has been added, simply tap on the account to switch to that account.

To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.

watch video

To create a bookmark, tap the middle of the screen to bring up the book menu. Then simply tap the bookmark ribbon in the upper right hand corner of the screen.

To retrieve iOS bookmarks, tap on the middle of the screen to bring up the book menu. Then tap on the menu icon on the far right, then tap on 'Bookmarks & Notes'. A list of your bookmarks will appear.

The cloudLibrary app does not have a renewal function. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the checkout process again by simply going to history and click on the title you would like to borrow if available, or put on hold..

Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.

Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.

Please contact your providing library for additional help.

Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.

To listen to an e-Audiobook on your iOS device, please download the iOS version of the cloudLibrary app.

Libraries have to purchase an e-book in the same way they purchase physical books. The publishers require us to abide by one copy/one user model just as we do with physical books.

apple-icon_240px

Mac OS X

If you want to cancel a hold, go to the 'My Books' page and click on 'Holds.' This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button 'Remove Hold' button.

Offline listening is available via mobile apps only. Offline listening is not available via the Web Streaming or PC and MAC streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

Yes. The cloudLibrary web app allows you to browse, borrow and read e-book and stream audiobooks from the web.

Yes, you can return a book early. Go to 'My Books' and click on the List View in the upper right hand corner. Once in list view, click on the 'return' button

Yes, once you have checked out a book to your Mac, you can transfer a copy to your e-reader. To do this, connect your e-reader to your Mac using a USB cable. When you connect it and go to the 'My Books' tab in the cloudLibrary App, you will see a green button appear on each book you have checked out that says 'Download to Device'. Click this green button to transfer a copy of the book to your e-reader.

Note: It is important that the Mac and the e-reader have both been activated with the same encrypting account – either an Adobe ID account or a cloudLibrary vendor ID adobe account. If these are different you will see a message that these are different.

Changing the account if you already have books on the device will prevent you from opening some of the books. Click 'watch video' to view a video.

watch video

**File Manager Transfer Instructions for Windows or Mac

No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.

No, the cloudLibrary will use your existing library account, there is no need to create a separate account.

Click on 'My Books' at the top of the screen. Once there select 'Account Profile' at the bottom of the page. Here you can click on 'Log Out Account.'
 
 

Use the menu bar at the top of the page.

watch video

Click on the bookmark ribbon and either add a note or click save.

To retrieve bookmarks click the ribbon menu on the left hand side of the menu and click the Bookmarks tab.

The cloudLibrary does not have a renewal function. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the checkout process again by simply going to history and click on the title you would like to borrow if available, or put on hold.

Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.

To switch to your existing Adobe ID, simply log out of the cloudLibrary Mac app by clicking the username in the upper right-hand corner.
Then log back in to the app and chose 'Explicitly provide and Adobe ID'

Please contact your providing library for additional help.

Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

This is usually the email address and password you used when setting up the account on the Adobe website where you initially applied for an Adobe Digital Editions ID. If you cannot remember your password, you can request assistance from Adobe at this website: accounts.adobe.com.

Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.

The cloudLibrary pc and mac app audiobook streaming service has been tested vs. the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.

Libraries have to purchase an e-book in the same way they purchase physical books.
The publishers require us to abide by one copy/one user model just as we do with physical books.

windows-icon_240px

Windows

If you want to cancel a hold, go to the “My Books” page and click on “Holds.” This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button “Remove Hold” button.

Offline listening is available via mobile apps only. Offline listening is not available via the Web Streaming or PC and MAC streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

No, at this time there is no option to print content from the e-books.

Yes. The cloudLibrary web app allows you to browse, borrow and read e-book and stream audiobooks from the web.

Yes, you can return a book early. Go to 'My Books' and click on the List View in the upper right hand corner. Once in list view, click on the 'return' button

Yes, once you have checked out a book to your PC, you can transfer a copy to your e-reader.To do this, connect your e-reader to your PC using a USB cable. When you connect it and go to the 'My Books' tab in the cloudLibrary App, you will see a green button appear on each book you have checked out that says 'Download to Device'. Click this green button to transfer a copy of the book to your e-reader.

Note: It is important that the PC and the e-reader have both been activated with the same encrypting account – either an Adobe ID account or a cloudLibrary vendor ID adobe account. If these are different you will see a message that these are different.

Changing the account if you already have books on the device will prevent you from opening some of the books. Click 'watch video' to view a video.

watch video

No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.

No, the cloudLibrary will use your existing library account, there is no need to create a separate account.

Click on 'My Books' at the top of the screen. Once there select 'Account Profile' at the bottom of the page. Here you can click on 'Log Out Account.'

Use the menu bar at the top of the page.

watch video

Click on the bookmark ribbon and either add a note or click save.

To retrieve bookmarks click the ribbon menu on the left hand side of the menu and click the Bookmarks tab.

The cloudLibrary does not have a renewal function. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the checkout process again by simply going to history and click on the title you would like to borrow if available, or put on hold.

To switch to your existing Adobe ID, simply log out of the cloudLibrary PC app by clicking the username in the upper right-hand corner.
Then log back in to the app and chose 'Explicitly provide and Adobe ID'

Please contact your providing library for additional help.

Supported Operating Systems:

  • Windows 7
  • Windows 8 (excluding R.T.)
  • Windows 10

Recommended Configuration:
The following configuration provides the optimal experience while using the PC application.

CPU: Dual Core,
Memory: 2 GB, Available Disk Space: Minimum 40 MB needed for installation.
Internet Connection: Broadband (minimum 1.5 Mbps)

Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

This is usually the email address and password you used when setting up the account on the Adobe website where you initially applied for an Adobe Digital Editions ID. If you cannot remember your password, you can request assistance from Adobe at this website: accounts.adobe.com.

Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.

The cloudLibrary pc and mac app audiobook streaming service has been tested vs. the current versions of Firefox, Chrome, Safari and Internet Explorer. Although the streaming player may indeed work in your browser when you receive this message, upgrading your browser should resolve any issue you may be having.

Libraries have to purchase an e-book in the same way they purchase physical books.
The publishers require us to abide by one copy/one user model just as we do with physical books.

android-icon_240px

Android

If you want to cancel a hold, go to the 'My Books' page and click on 'Holds.' This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button 'Remove Hold' button.

Offline listening is available via mobile apps only. Offline listening is not available via the Web Streaming or PC and MAC streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

Yes, you can return a book early. Go to 'My Books' and click on the List View in the upper right hand corner. Once in list view, click on the 'return' button

No, the cloudLibrary will use your existing library account, there is no need to create a separate account.

In the 'My Books' menu, tap on the person icon. Add another library or account by tapping 'Add Account'. Once the account has been added, simply tap on the account to switch to that account.

To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.

watch video

To create a bookmark, tap in the middle of the page to bring up the book menu. Then tap on the bookmark icon in the top menu bar. Here you can add a note and tap save.

To retrieve a bookmark tap in the middle of the book to bring up the book menu. Then tap the 3 dot menu on the far right of the top bar menu, then tap on 'Go To', and then tap 'Bookmarks and Highlights'. A list of your bookmarks will appear. Tap the bookmark you want to go to.

The cloudLibrary does not have a renewal function. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the checkout process again by simply going to history and click on the title you would like to borrow if available, or put on hold.

Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.

Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.

Please contact your providing library for additional help.

Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.

Your library most likely does not own a copy of the particular e-book.
Libraries have to purchase an e-book in the same way they purchase physical books.

kindle-icon_240px

Fire

If you want to cancel a hold, go to the 'My Books' page and click on 'Holds.' This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button 'Remove Hold' button.

Offline listening is available via mobile apps only. Offline listening is not available via the Web Streaming or PC and MAC streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

Yes, you can return a book early. Go to 'My Books' and click on the List View in the upper right hand corner. Once in list view, click on the 'return' button

No, the cloudLibrary will use your existing library account, there is no need to create a separate account.

In the “My Books” menu, tap on the person icon. Add another library or account by tapping “Add Account”. Once the account has been added, simply tap on the account to switch to that account.

To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.

watch video

To create a bookmark, tap in the middle of the page to bring up the book menu. Then tap on the bookmark icon in the top menu bar. Here you can add a note and tap save.

To retrieve a bookmark tap in the middle of the book to bring up the book menu. Then tap the 3 dot menu on the far right of the top bar menu, then tap on 'Go To', and then tap 'Bookmarks and Highlights'. A list of your bookmarks will appear. Tap the bookmark you want to go to.

The cloudLibrary does not have a renewal function. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the checkout process again by simply going to history and click on the title you would like to borrow if available, or put on hold.

Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.

Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.

Please contact your providing library for additional help.

Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.

Your library most likely does not own a copy of the particular e-book.
Libraries have to purchase an e-book in the same way they purchase physical books.

chrome-icon_240px

Chrome

If you want to cancel a hold, go to the 'My Books' page and click on 'Holds.' This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button 'Remove Hold' button.

Offline listening is available via mobile apps only. Offline listening is not available via the Web Streaming or PC and MAC streaming of the audiobook. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

No, at this time there is no option to print content from the e-books.

Yes, you can return a book early. Go to 'My Books' and click on the List View in the upper right hand corner. Once in list view, click on the 'return' button

No, the Cloud Library will use your existing library account, there is no need to create a separate account.

In the 'My Books' menu, tap on the person icon. Add another library or account by tapping 'Add Account'. Once the account has been added, simply tap on the account to switch to that account.

To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.

watch video

To create a bookmark, tap in the middle of the page to bring up the book menu. Then tap on the bookmark icon in the top menu bar. Here you can add a note and tap save.

To retrieve a bookmark tap in the middle of the book to bring up the book menu. Then tap the 3 dot menu on the far right of the top bar menu, then tap on 'Go To', and then tap 'Bookmarks and Highlights'. A list of your bookmarks will appear. Tap the bookmark you want to go to.

The cloudLibrary does not have a renewal function. If a book is on hold it will automatically transfer to the next person in the queue. If the book is not on hold you can go through the checkout process again by simply going to history and click on the title you would like to borrow if available, or put on hold.

Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.

Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.

Please contact your providing library for additional help.

Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.

Libraries have to purchase an e-book in the same way they purchase physical books.
The publishers require us to abide by one copy/one user model just as we do with physical books.

cloudLibrary text divider icon