Frequently asked questions
iOS
If you want to cancel a hold, go to the ‘My Books‘ page and click on ‘Holds.‘ This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button ‘Remove Hold‘ button.
Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.
Yes, you can return a book early. Go to ‘My Books‘ and then click on ‘Return‘
The cloudLibrary provides text to speech compatibility through our iOS application.
By entering into accessibility mode you can navigate and checkout books in the cloudLibrary.
On the iOS device go to Settings – Accessibility – VoiceOver and slide the button to the right to enable it.
Please note that once this feature is enabled, you tap a button or word to select it and double tap it to open or run it. Also, swiping will require two fingers not one. Once that is complete, navigate to the cloudLibrary. Checkout and open a book and the book will begin reading.
If you want to learn more about VoiceOver for iOS devices please use the following website.
www.apple.com/accessibility/ios/voiceover/
No, the cloudLibrary will use your existing library account, there is no need to create a separate account.
Go to the Account tab and tap on View Cards. Add another library or account by tapping ‘+ Add New‘. Once the account has been added, simply tap on the account to switch to that account.
To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.
To create a bookmark, tap the middle of the screen to bring up the book menu. Then simply tap the bookmark ribbon in the upper right hand corner of the screen.
To retrieve iOS bookmarks, tap on the middle of the screen to bring up the book menu. Then tap on the menu icon on the far right, then tap on ‘Bookmarks & Notes‘. A list of your bookmarks will appear.
Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.
Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.
Please contact your providing library for additional help.
Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.
Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.
To listen to an e-Audiobook on your iOS device, please download the iOS version of the cloudLibrary app.
Libraries have to purchase an e-book in the same way they purchase physical books. The publishers require us to abide by one copy/one user model just as we do with physical books.
Yes, as long as there are no holds on a title a Renew button will appear in your My Books tab 3 days prior to your loan expiring.
To narrow your search results, tap on Advanced Search and apply filters as desired. Users can apply filters by format, availability, language, date of publication, category and subject. By applying one or more filters, your search will return more focused results.
e-reader
Sometimes browsers are set to save a file as a certain type. When you are downloading and the box below shows, please choose “save file” and use the default file name – titleofthebook_ISBN.acsm
Then open Adobe Digital Editions and continue from Step 6 of the web patron download instructions to open the file.
Android
If you want to cancel a hold, go to the ‘My Books‘ page and click on ‘Holds.’ This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button ‘Remove Hold‘ button.
Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.
Yes, you can return a book early. Go to ‘My Books‘ and then click ‘Return‘.
No, the cloudLibrary will use your existing library account, there is no need to create a separate account.
Go to the Account tab and tap on View Cards. Add another library or account by tapping ‘+ Add New‘. Once the account has been added, simply tap on the account to switch to that account
To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.
To create a bookmark, tap in the middle of the page to bring up the book menu. Then tap on the bookmark icon in the top menu bar. Here you can add a note and tap save.
To retrieve a bookmark tap in the middle of the book to bring up the book menu. Then tap the 3 dot menu on the far right of the top bar menu, then tap on ‘Go To‘, and then tap ‘Bookmarks and Highlights‘. A list of your bookmarks will appear. Tap the bookmark you want to go to.
Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.
Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.
Please contact your providing library for additional help.
Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.
Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.
Libraries have to purchase an e-book in the same way they purchase physical books. The publishers require us to abide by a one copy/one user model just as we do with physical books.
Yes, as long as there are no holds on a title a Renew button will appear in your My Books tab 3 days prior to your loan expiring.
To narrow your search results, tap on Advanced Search and apply filters as desired. Users can apply filters by format, availability, language, date of publication, category and subject. By applying one or more filters, your search will return more focused results.
Fire
If you want to cancel a hold, go to the ‘My Books‘ page and click on ‘Holds.’ This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button ‘Remove Hold‘ button.
Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.
**Offline listening is not available on 3rd Generation Fire devices
Yes, you can return a book early. Go to ‘My Books‘ and then click ‘Return‘.
No, the cloudLibrary will use your existing library account, there is no need to create a separate account.
Go to the Account tab and tap on View Cards. Add another library or account by tapping ‘+ Add New‘. Once the account has been added, simply tap on the account to switch to that account
To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.
To create a bookmark, tap in the middle of the page to bring up the book menu. Then tap on the bookmark icon in the top menu bar. Here you can add a note and tap save.
To retrieve a bookmark tap in the middle of the book to bring up the book menu. Then tap the 3 dot menu on the far right of the top bar menu, then tap on ‘Go To‘, and then tap ‘Bookmarks and Highlights‘. A list of your bookmarks will appear. Tap the bookmark you want to go to.
Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.
Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.
Please contact your providing library for additional help.
Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.
Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.
Your library most likely does not own a copy of the particular e-book.
Libraries have to purchase an e-book in the same way they purchase physical books.
Yes, as long as there are no holds on a title a Renew button will appear in your My Books tab 3 days prior to your loan expiring.
If you are seeing a parse error message, this indicates that the cloudLibrary app version you have installed does not correspond to your Fire’s generation. If you need help determining which Fire generation you have use the information here.
If your Fire is running Fire OS 5.6.0.0 the INSTALL button may be greyed out. If this occurs please press the POWER BUTTON to lock the device while on the install screen. Then press the POWER BUTTON again to unlock the device. This will allow the INSTALL button to be tapped.
If the app does not install, please reboot your device, navigate to the Silk browser and tap on the Menu icon in the upper left hand corner, choose Downloads and then tap the MMMCloudLibrary file to begin installation.
Some versions of the Silk browser have issues getting the installation to begin. If you tap on the file and installation does not start please update the operating system on your device to version Fire OS 5.1.1 or tap here for additional instructions.
Some devices may require you to tap and hold the download button, a pop up menu should appear. Please tap on Download Link in the pop up menu.
The dictionary feature of our app is unavailable on the Fire app. This is a known issue.
To narrow your search results, tap on Advanced Search and apply filters as desired. Users can apply filters by format, availability, language, date of publication, category and subject. By applying one or more filters, your search will return more focused results.
Some older versions of Fire OS including Fire OS 5.7 do not support highlighting.
Chrome
If you want to cancel a hold, go to the ‘My Books‘ page and click on ‘Holds.’ This will show you the books you have on hold. Tap on the title that you would like to take off Hold and tap on the button ‘Remove Hold‘ button.
Yes, offline listening is available in the mobile apps once an e-Audiobook has been fully downloaded. Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an e-Audiobook. You may need to the tap the download and/or play button to resume when this occurs.
No, at this time there is no option to print content from the e-books.
Yes, you can return a book early. Go to ‘My Books‘ and then click ‘Return‘.
No, the Cloud Library will use your existing library account, there is no need to create a separate account.
Go to the Account tab and tap on View Cards. Add another library or account by tapping ‘+ Add New‘. Once the account has been added, simply tap on the account to switch to that account
To get to the settings menu, while in the book, tab the middle of the page and the menu will appear.
To create a bookmark, tap in the middle of the page to bring up the book menu. Then tap on the bookmark icon in the top menu bar. Here you can add a note and tap save.
To retrieve a bookmark tap in the middle of the book to bring up the book menu. Then tap the 3 dot menu on the far right of the top bar menu, then tap on ‘Go To‘, and then tap ‘Bookmarks and Highlights‘. A list of your bookmarks will appear. Tap the bookmark you want to go to.
Your library determines the check out / lending policy for e-books, which includes the number of days you can have the book checked out and the number of e-books you can have checked out at one time.
Files sizes of e-Audiobooks vary. However, most e-Audiobook files are less than 2 GB. The size of the book is displayed when selecting the book details of the title. This can be done by selecting the book cover art in multiple places in the apps.
Please contact your providing library for additional help.
Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.
Your library most likely does not own a copy of the particular e-book. Libraries have to purchase an e-book in the same way they purchase physical books.
Libraries have to purchase an e-book in the same way they purchase physical books.
The publishers require us to abide by one copy/one user model just as we do with physical books.
