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Ngā Tautoko

Ngā tautoko pūrere

Ka mahi te CloudLibrary™ me ngā tūmomo pūrere ī-pānui whānui, ā, kei te tāpiri tautoko haere mātou i ngā wā katoa. I tēnei wā tonu, ka taea e koe te tirotiro me te tikiake ihirangi ki ēnei pūrere e mōhitia ana: 

iOS App
iPad®
iPhone®
iPod touch® 

Android App
Android™ Phones
Android™ Devices 

Fire App 
Fire
Fire HD
Fire HDX

Tukutuku
Te nuinga o ngā putanga hou rawa o Chrome, Firefox me Edge

ī-kaipānui*
Te nuinga o ngā pūrere ī-kaipānui e hototahi ana ki Adobe Digital Editions (ADE)

Kobo (ngā pūrere hototahi)

*Kāore a CloudLibrary i te hototahi i tēnei wā ki a Kindle Paperwhites. Mēnā e hiahia ana koe ki te pānui i ngā taitara CloudLibrary kei tō Kindle Paperwhite, me whakapā atu ki ngā tautoko Kindle ka tono kia tukuna e Amazon kia hototahi ki a CloudLibrary.

 

Ngā Tino Pātai

Arowhānui

Ka āhei ahei ki te whakakore i tētahi puringa?

Mēnā e hiahia ana koe ki te whakakore i tetahi puringa, haere ki te whārangi ‘Aku Pukapuka‘ ka pāwhiri ki ‘Ngā Puringa.‘ Ka whakaatu tēnei i ngā pukapuka e pukapuka e puritia ana e koe. Patoa te taitara e hiahia ana koe ki te tango i Pupuri ka pato ki te pātene ‘Tango Pupuri‘.

Ka taea e ahau te whakarongo tuimotu ki taku pukaororongo?

Āe, e wātea ana te whakarongo tuimotu i ngā taupānga pūkoro ina tino tīkina ake tētahi pukaororongo. Kia mōhio: Ki te putaputa mai koe i te awhe whatunga ka ngaro pea te tūhononga o tētahi tikiake hohe, te purei pukaororongo rānei. Ka mate pea koe ki te pato i te tikiake, te pātene purei hoki/rānei hei tīmata anō ina pā tēnei.

Ka taea e au te whakahoki tōmua tētahi pukaororongo?

Āe, ka taea e koe te whakahoki tōmua tētahi pukapuka. Haere ki Aku Pukapuka ka pāwhiri ki Whakahoki.

Me hanga au i tētahi pūkete mō te CloudLibrary ake?

Kāo, ka whakamahia e CloudLibrary tāu ake pūkete whare pukapuka onāianei; kāore koe e mate ki te hanga i tētahi pūkete kē.

Me pēhea taku whakawhiti ki tētahi atu pūkete whare pukapuka?

Haere ki te ripa Pūkete ka tīpako iNgā Kāri. Tāpirihia tētahi atu kāri mā te tīpako + Tāpiri Hou.

Ina tāpirihia e au tētahi kāri whare pukapuka tāpiri, me pēhea taku whakawhiti i waenga pūkete?

Whakatere ki Pūkete > Ngā Kāri. pPatoa te Ingoa whare pukapuka/Tau kāri ka tīpako Whakamahi Kāri hei whakawhiti i waenga pūkete.

Me pēhea taku huri i ngā kōwhiringa tirotiro (rahi momotuhi, rahi tawhē, aratau pō) ina pānui īpukapuka ana?

Ka taea te toro ki ngā tautuhinga īpukapuka mā te patopato ki waenga o te whārangi. Huria ngā kōwhiringa tirotiro mā te tīpako “AA”  kei te kokonga matau o runga.

Me pēhea taku hanga me te tiki atu i ngā tohuwāhi?

Hei hanga tohuwāhi, pato ki waenga o te pukapuka kia puta ai te tahua, kātahi ka pato ki te ata tohuwāhi kei te pae tahua o runga.

Hei tikiake i tētahi tohuwāhi, pato ki waenga o te whārangi kia puta ai te tahua. Kātahi ka pato i te ata o ngā rārangi huapae e toru kei te taha matau o te pae tahua o runga. Pato ki Ngā Tohuwāhi i reira ka puta he rārangi o ō tohuwāhi. Pato te Tohuwāhie hiahia ana koe ki te haere atu.

E hia te roa e āhei ana ahau ki te pupuri i tētahi pukaororongo? E hia ngā īpukapuka ka āhei ahau i te wā kotahi?

Ka whakarite tō whare pukapuka i ngā kaupapahere tango/whakamutu mō ngā īpukapuka, ā, kei roto ko te maha o ngā rā kua tangohia e koe te pukapuka me te maha o ngā īpukapuka kua tangohia e koe i te wā kotahi.

E hia te nui o te mokowā ki taku pūrere mō tētahi īpukapuka?

He rerekē te rahi o ngā kōnae pukaororongo. Engari, ko te nuinga o ngā kōnae pukaororongo he iti iho i te 2 KP. Ko te rahi o te pukapuka ka whakaaturia ina tīpakohia ngā taipitopitoi pukapuka o te taitara. Ka taea tēnei mā te tīpako i te toi uhi pukapuka i ngā wāhi maha kei ngā taupānga.

He raru tāku kāore i te whakaritea i te whārangi Ngā Tautoko. Ki hea ahau tiki āwhina atu anō?

Me whakapā atu ki tō whare pukapuka mō ētahi āwhina atu anō.

Ka aha ina whakahoutia e au taku taupānga CloudLibrary?

Ka whakatutukihia ngā whakapaitanga ki te taupānga CloudLibrary mā ngā whakahou taupānga. Kāore e ngaro i a koe ngā pukapuka kua tangohia e koe, ngā puringa, ērā mea.

He aha te take kāore e kitea e au tētahi īpukapuka ake?

Kāore e kore kāore i tō whare pukapuka tētahi kape o taua pukapuka. Me hoko e ngā whare pukapuka tētahi īpukapuka pērā anō i ngā īpukapuka ōkiko.

He aha te take me tatari ahau mō tētahi īpukapuka? He mutungakore ngā īpukapuka?

He rite tonu te hoko a ngā whare pukapuka i tētahi īpukapuka pērā i ngā pukapuka ōkiko. Ka herea mātou e ngā kaiwhakaputa ki te hoko i tētahi kape/tauira kaiwhakamahi kotahi pērā anō i ngā īpukapuka ōkiko.

Ka taea e au te whakahou ngā īpukapuka me ngā pukaororongo kua tangohia e au?

Āe, engari kia kaua he puringa ki tētahi taitara, ā, ka kitea te pātene Whakahou ki tō ripa Aku Pukapuka i te toru rā i mua o te mōnehutanga o tō mino.

Me pēhea taku whakawhāiti i aku otinga rapu?

Hei whakawhāiti i ō otinga rapu, patoa te ripaRapu kei raro. Patoa te ata tātari kei te kokonga matau hei tātari i te Hōputu, Wāteatanga, me te Reo.

Me pēhea taku Rapu Whatutoto?

Me whakahaere he Rapu Whatutoto mā te pato ki te pae rapu kei runga o te mata. Pato kiRapu Whatutoto ka hoatu i ngā tātari e pīrangi ana. Pato Rapu i raro ina oti ana. Ka taea e ngā kaiwhakamahi te hoatu tātari mā te Taitara, Kaituhi/Kaiwhakatika, Rangatū, ISBN, Rā Whakaputa, Wāhanga, me te Kaupapa. Mā te hoatu i tētahi tātari kotahi, neke atu rānei, ka nui atu te puta o ngā otinga whāiti ake.

He aha te take kāore e kitea e au taku whare pukapuka i roto i te takaiho whare pukapuka?

Ka whakapā atu a CloudLibrary ki ngā whare pukapuka ki te tuku i tā mātou pūhara ki ā rātou kiritaki. Mēnā e hiahia ana koek i te whakamahi i a CloudLibrary me tō whare pukapuka, me whakapā atu ki tō whare pukapuka.

iOS

Ka taea e te Taupānga CloudLibrary iOS te pānui kiriwaha i ngā kuputuhi kei te mata ki ahau? (Kōrero-ki-Kuputuhi)

Ka a CloudLibrary i te hototahitanga whakarato kōrero ki kuputuhi mā tā mātou taupānga iOS.
Mā te uru ki te urutaunga urutanga ka taea e koe te whakatere me te tango pukapuka i CloudLibrary. 

Ki te pūrere iOS, haere ki Ngā Tautuhinga > Urutanga > Reo Āpiti ka reti i te pātene ki te taha mauī hei whakahohe.

Kia mōhio mai, ina whakahohea tēnei āhuahira, ka patoa e koe tētahi pātene, kupu rānei hei tīpako ka pato rua hei huaki, hei whakahaere rānei. Waihoki, me miri mā ngā matimati e rua, kaua i te mea kotahi. Ina oti tērā, me whakatere ki te taupānga CloudLibrary. Takiputa ka huaki i tētahi pukapuka, ā, ka tīmata te pukapuka ki te pānui.

Mō ētahi mōhiohio atu anō mō te ReoĀpiti, tirohia www.apple.com/accessibility/ios/voiceover/
Mō ngā tautoko mō te whakahohe i te ReoĀpiti, tirohia https://support.apple.com/guide/iphone/turn-on-and-practice-voiceover-iph3e2e415f/ios

He aha te take kāore e taea e au te whakarongo ki taku pukaororongo i Safari i runga i taku pūrere iOS?

Hei whakarongo ki tētahi pukaororongo ki tō pūrere iOS, me tikiake i te putanga iOS o te taupānga CloudLibrary.

Android

He hototahitanga Kōrero-ki-Kuputuhi tō taupānga CloudLibrary Android?

Ka taea ngā īPukapuka CloudLibrary mā te whakamahi te aratau Android TalkBack. He tauwhāiti te taumahinga ki tō pūrere, ā, ka taea te whakahohe i ō tautuhinga urutaunga.

Mō ētahi mōhiohio atu anō mō Android TalkBack, tirohia https://support.google.com/accessibility/android/answer/6283677

Paparorohiko Fire

Ka taea e au te tāmuramura ina whakamahi au i taku Fire?

Kaore e tautokona e ngā putanga tawhito ake o Fire OS tae atu ki te Fire OS 5.7 i te tāmuramura.

Kobo

Me whai kē au i tētahi pūkete Kobo hei uru ki te whakauruurunga?

Kāore e hiahiatia he pūkete Kobo onāianei. Whai muri i te tīpako hono i te Kobo ki te taupānga, ka heria koe ki tētahi mata hei takiuru mā tētahi pūkete onāianei, te hanga rānei ki tētahi mea hōu. Ka taea ngā pūkete Kobo mā te paetukutuku Kobo, mā tētahi ī-kaipānui Kobo rānei.

Ka taea e au te hono ngā kāri maha ki taku pūkete Kobo?

Ka taea te tūhono ngā kāri CloudLibrary maha ki tō pūkete Kobo; ngari tē taea ngā pūkete Kobo maha te tūhono ki te pūkete CloudLibrary kotahi.

  • Atu ki ngā pūkete CloudLibrary e rima ka taea te tūhono ki tētahi pūkete Kobo kotahi (hei pai mō ngā kiritaki he maha ngā TT Kāri i ngā wharepukapuka maha).
  • Tē taea ngā pūkete Kobo maha te tūhono ki te pūkete CloudLibrary kotahi (hei tauira, tē taea e tētahi whānau e rima ngā kaiwhakamahi Kobo me tētahi pūkete CloudLibrary kotahi te tūhono ngā pūkete Kobo katoa e rima ki te pūkete CloudLibrary kotahi).
He aha te take kāore au i te kite i tētahi pātene "tuku ki Kobo" i te taha o tētahi taitara tawhāiti?

Kāore ngā īPukapuka kore pātene "tuku ki Kobo" i te wātea i tēnei wā i te rārangi a Kobo, hei whakawhiti rānei ki Kobo. Engari ka taea ngā tūnga wāteatanga te huri. Ka taea te āhuahira tiaki mō muri ake te aroturuki te wāteatanga.

Kāore ngā pukapuka ororongo i te wātea hei tuku ki Kobo.

Ki hea ahau tirotiro ai i tētahi rārangi o ngā pūrere hototahi?

E wātea ana tētahi rārangi o ngā pūrere Kobo e tautokona ana i konei.

I whakahōutia e au he taitara i CloudLibrary engari kua kore e kitea i Kobo. Me aha ahau?

Ko ngā kaiwhakamahi e whakahōu anō i tētahi taitara me tuku anō i te taitara ki a Kobo anō. Ka taea e ngā kaiwhakamahi te tuku anō tā rātou taitara ki Kobo ahakoa te wā whai muri i te whakahōu anō i te īpukapuka i te taupānga CloudLibrary.

I tōmua taku whakahoki i taku pukapuka. He aha e whakaaturia tonutia ki taku pūkete Kobo?

Ka mau tonu i ngā kaiwhakamahi Kobo te āhei atu ki ngā taitara CloudLibrary kia mutu rā anō te wā mino, ahakoa i tōmua te whakahou i te taitara i te taupānga.

Me pēhea te momotu mai i taku Pūkete Kobo mai i CloudLibrary?

Hei momotu, pato i te ripa Pūkete (pūkoro)d, pāwhiri rānei i tō TT Kāri Whare Pukapuka ki te kokonga matau o runga (Kiritaki Tukutuku). Tīpako Tūhono Kobo kātahi ka Momotu. Kia mōhio: ina momotu mai ngā kaiwhakamahi, kua kore ngā taitara CloudLibrary e wātea i tā rātou pūkete Kobo.

Ka taea e au te pānui taku īPukapuka i te taupānga Kobo me te CloudLibrary?

Ko ngā taitara ka tukuna atu ki Kobo ka taea te pānui i te taupānga CloudLibrary, engari kāore te wāhi pānui whakamutunga e tukutahi i waenga i ngā mea e rua.

Ki hea ahau haere ai ki te tiki tautoko mai i a Kobo?

Ka ahu mai ngā tautoko mō ngā raru Kobo me ngā pūrere i a Kobo. Me whakapā atu ki ngā tautoko a Kobo i https://help.kobo.com/ īmēra rānei ki help@kobo.com.

Kiritaki tukutuku/ ī-kaipānui

Ka aha mēnā ka tiakina e taku pūtirotiro te kōnae kua tīkina ake hei .txt?
Topengamata: Pouaka kōrero tikiake kōnae pūtirotiro

I ētahi wā ka tautuhia ngā pūtirotiro hei tiaki i tētahi kōnae hei momo tauwhāiti. Ina tikiake koe, ā, e whakaatu ana koe i te pouaka i raro, me kōwhiri  "tiaki kōnae"  ka whakamahi i te ingoa kōnae taunoa – titleofthebook_ISBN.acsm

Kātahi ka huaki a Digital Editions ka haere tonu mai i  Tāpirihia te Pukapuka ki tō ī-kaipānui hei huaki i te kōnae.

Chromebook

Ka taea e au te tā whārangi mai i ngā īpukapuka, te tā rānei mai i aku tohuwāhi?

Kāo, kāore he kōwhiringa hei tā ihirangi mai i ngā īpukapuka i tēnei wā.

Ngā raru arowhānui

Kei te raru taku takiuru, ā, me tautuhi anō au i taku kupuhipa

E whirinaki ana te CloudLibrary i tō pūnaha whakahaere kiritaki a tō whare pukapuka mō te whakahaere kupuhipa, ā, kāore e taea te whakahou. Tirohia te paetukutuku a tō whare pukapuka kia mōhio ai mēnā e whakaaetia ana ngā tautuhi anō pine/kupuhipa mai i reira. Mēnā karekau, me haere ki tō whare pukapuka ka tono āwhina hei whakahou i tō pine ko te tikanga mā tēnei e whakatika i tō raru.

Kei te hiahia au i ngā hātepe raparongoā arowhānui hei āwhina ki te whakatika raru tikiake me te whakawātea rokiroki i te taupānga pūkoro

Me whai i te tukanga i raro kia wātea mai ai he rokiroki kua whakamahia e te CloudLibrary ki tō pūrere. Ka ūkuia hoki e tēnei te keteroki hei āwhina ki te whakatika hapa na ngā tikiake i haukotia, ngā whakahou pūnaha, te whakapai noa rānei i te raparongoā i roto i te taupānga pūkoro.

Pūrere iOS:

  1. Te whakarite he kaha te tūhonoga whatunga
  2. Takiputa i te taupānga CloudLibrary (mā te pato ki te Pūkete > Takiputa)
  3. Miri mai i te taupānga CloudLibrary
  4. Tangotāuta i te taupānga
  5. Whakawetoa te pūrere mō te 1-3 meneti (pēhia tonutia te pātene hiko kia puta rā anō te mata kati ka kōwhiri kia katia.)**
  6. Whakakāngia te pūrere
  7. Tāutahia anōtia te taupānga CloudLibrary mai i te Pātaka Taupānga
  8. Takiuru ki te taupānga CloudLibrary

Pūrere Android: 

  1. Te whakarite he kaha te tūhonoga whatunga
  2. Takiputa i te taupānga CloudLibrary (mā te pato ki te Pūkete > Takiputa)
  3. Miri mai i te taupānga CloudLibrary
  4. Whakatere ki Ngā tautuhinga ki tana pūrere Android me ka tīpako Ngā taupānga
  5. Mai i konei, tīpako CloudLibrary ka whakatere ki Rokiroki
  6. Tīpako Ūkui raraunga me Ūkui keteroki
  7. Takiuru ki te taupānga CloudLibrary
Kei te whiwhi au i te karere Adobe Fulfillment E_ADEPT_REQUEST_EXPIRED
Topengamata: Karere hapa Adobe Fulfillment

Tuatahi, me tirotiro i roto i te pukapuka kei te raruraru koe. Kātahi ka whakawetohia tō pūrere mō te 30-45 hekona. Whakakāngia anō ka taki mai i te pukapuka. Mēnā he rārangi pupuri kei reira, me whakapā atu ki tō whare pukapuka mō te whakatika i te rārangi pupuri.

Mēnā ka raruraru tonu, me whakaū kei te tika te wā me te rā onāianei.

Kei te whiwhi au i tētahi karere E_ACT_TOO_MANY_ACTIVATIONS
Topengamata: Kare hapa whakahohenga

Me haere ki te  Whārangi Adobe Reset page  ka whakakī i te puka ki tērā e tino taea anō e koe. Ka tukuna e mātou te tono mōu ki te Adobe. 

Kei te whiwhi au i te karere E_STREAM_ERROR: CURL
Topengamata: Karere hapa whakatutukitanga

Tuatahi, me tirotiro i roto i te pukapuka kei te raruraru koe. Kātahi ka whakawetohia tō pūrere mō te 30-45 hekona. Whakakāngia anō ka taki mai i te pukapuka. Mēnā he pupuri kei reira, me whakapā atu ki tō whare pukapuka mō te whakatika i te rārangi pupuri.

Kei te whiwhi au i te karere E_ACT_NOT_READY
Topengamata: Karere hapa whakatutukitanga

Tuatahi, tangotāutahia te taupānga CloudLibrary mai i tō pūrere. Kātahi ka whakawetohia te pūrere mō te 30-45 hekona. I muri mai, me whakakā anō i tō pūrere. Ko te mea whakamutunga, tangotāutahia anōtia te taupānga CloudLibrary.

Kei te whiwhi au i te karere E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
Topengamata: Karere hapa whakatutukitanga

Tuatahi, tangotāutahia te taupānga CloudLibrary mai i tō pūrere. Kātahi ka whakawetohia te pūrere mō te 30-45 hekona. I muri mai, me whakakā anō i tō pūrere. Ko te mea whakamutunga, tangotāutahia anōtia te taupānga CloudLibrary.

Kei te whiwhi au i tētahi karere Hapa Pureianō
Topengamata: Karere hapa pureianō

Pato ĀE hei haere tonu. Ki te kore e tīmata anō te ororongo, takiputa i te CloudLibrary kātahi ka takiuru anō. Mā tēnei tīmata te ī-Pukaororongo ki te tikiake anō.

He raru rerekē tāku, ā, me whiwhi āwhina atu anō

Mēnā kāore te ariari i roto i te ripa Ngā tautoko, me whakapā atu ki tō whare pukapuka mō ngā āwhina atu anō. Ka tere ake pea tō otinga mēnā ka whakauru e koe ēnei mōhiohio:

  • Pūrere/Putanga OS
  • Putanga taupānga CloudLibrary (Pūkete> Mō)
  • Ētahi atu mōhiohio hāngai