FAQ's | Installation & account

  • How do I un-install the Android App?

    How do I un-install the Android App?

    You can un-install the cloudLibrary App by going to
    Settings/Apps/All/Cloud Library/Uninstall.

  • What happens when I update my cloudLibrary™ app?

    What happens when I update my cloudLibrary™ app?

    Improvements to the cloudLibrary app are made through app updates. You will not lose your checked-out books, holds, etc.

  • What is my Adobe Digital Editions ID?

    What is my Adobe Digital Editions ID?

    This is usually the email address and password you used when setting up the account on the Adobe website where you initially applied for an Adobe Digital Editions ID. If you cannot remember your password, you can request assistance from Adobe at this website:
    https://accounts.adobe.com.

  • How can I switch to another library or select a different account?

    How can I switch to another library or select a different account?

    For PC Click on “My Books” at the top of the screen. Once there select “Account Profile” at the bottom of the page. Here you can click on “Log Out Account.”
    For iOS and Android, Pull out the main menu, then click “Settings”, then at the bottom click “Log Out of Account.” Once logged out you will be prompted with a login prompt again where you can select your country, state and, library. Enter the ID You want to use for the selected library accept the terms and click Login.

  • I accidentally accepted the cloudLibrary ID instead of installing my personal Adobe Digital Editions ID.

    I accidentally accepted the cloudLibrary ID instead of installing my personal Adobe Digital Editions ID.

    Follow the directions below for your version of the Windows operating system to delete the cloudLibrary ID from your computer.
    For Windows 7
    Go to the Start menu. Search %appdata%
    This should pull up a list of folders.
    Delete the cloudLibrary folder (basically just its cache, it is also where it stores an Adobe ID for DRM purposes).
    The next time you check out a book in the cloudLibrary and open it, the cloudLibrary will use whatever Adobe ID your Adobe Digital Editions is authorized with. If you do not have ADE, it will ask if you wish to use the system-generated ID or to enter your own.

  • What are the system requirements for the cloudLibrary PC App?

    What are the system requirements for the cloudLibrary PC App?

    Supported Operating Systems:
    Windows 8 Windows 7
    Recommended Configuration:
    The following configuration provides the optimal experience while using the PC application.
    CPU: Dual Core, Memory: 2 GB, Available Disk Space: Minimum 40 MB needed for installation.
    Internet Connection: Broadband (minimum 1.5 Mbps)

  • How do I use the cloudLibrary?

    How do I use the cloudLibrary?

    To use the cloudLibrary you will need a library card, a PIN (if required by your library) and the cloudLibrary App downloaded to your PC, MAC, iPhone, iPad, or Android device.
    A cloudLibrary App for Kindle Fire can be downloaded here.

  • Which app do I install?

    Which app do I install?

    Select the appropriate cloudLibrary app based on your device. Links to download all of the cloudLibrary apps can be found on the left side of this website.

  • Do I need to create an account specifically for the cloudLIbrary?

    Do I need to create an account specifically for the cloudLIbrary?

    No, the Cloud Library will use your existing library account, there is no need to create a separate account.

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